Refund policy

🔄 Return & Exchange Policy

Last updated: 28 October 2026

🔍 Inspection on Delivery

You can inspect your order in front of the courier upon delivery. If you refuse the shipment, the shipping fees must be paid.

📅 Return & Exchange Period

You can request a return or exchange within 7 days of receiving your order.

✅ Conditions

• The item must be unworn, unwashed and in the same condition you received it.
• It must be free of perfume, makeup or any marks.
• It must be returned in its original packaging with all tags.

🏷️ Sale Items

Items bought at a discount or during a sale can be exchanged only — they cannot be refunded.

📦 How to Return or Exchange

• Contact us by phone or email with your order number and the item you want to return or exchange.
• We will arrange for a courier to collect the item from you.
• For an exchange, you can choose another color or item. If the new item costs more, you pay the difference.

🚚 Return Shipping Fees

• If you change your mind, the return or exchange shipping fee is paid by the customer.
• If the item is defective or we sent the wrong item, La Reine covers all shipping fees.
• The original shipping fee is non-refundable unless the item was defective or wrong.

💵 Refunds

Once we receive and inspect the returned item, refunds are paid in cash — the same way you paid — within 7 business days.

⚠️ Defective or Wrong Items

Please inspect your order at delivery. If you receive a defective, damaged or wrong item, contact us within 7 days of delivery and we will replace it or refund you at no extra cost.

❌ Non-Returnable Items

• Items that have been worn, washed or damaged after delivery.
• Items without their original packaging or tags.
• Sale items (exchange only, as above).

Questions?

📞 Phone: 01007000067
✉️ Email: alimmatta@gmail.com

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